Cancellation & Refund Policy

A. Pepperseed subscription

30-day free trial

A payment method is required to start an eligible free trial, but £0 is charged when the trial begins. Unless you cancel before the scheduled trial end, Stripe automatically charges the first £19.99 monthly payment at the end of the trial.

You can cancel through Pepperseed's Stripe Customer Portal before the trial ends. Cancellation is scheduled for the trial end, so access may continue until that date and the first monthly payment will not be taken.

Paid monthly subscription

After the trial, Pepperseed renews monthly at £19.99, unless the price displayed and accepted in Stripe Checkout has changed. Cancelling schedules the subscription to end at the close of the current paid billing period. You retain access until that date and the next renewal should not be charged.

Failed subscription payments

If Stripe reports a recurring payment as past due, Pepperseed currently provides up to a 72-hour grace period from the first verified payment failure. During that period Stripe may retry payment and you can update your payment method. If payment remains unresolved when the grace period expires, normal access and new public bookings may be paused. Your business data is preserved and billing recovery remains available.

Subscription refunds

Cancelling stops a future renewal; it does not normally generate a refund for a trial or billing period already used. Pepperseed does not currently promise automatic or pro-rata subscription refunds. If you believe you were charged in error, contact info@pepperseed.co.uk promptly. We will assess the circumstances and provide any refund required by law or expressly agreed by us.

This subscription section concerns fees paid by a business to Pepperseed. It does not govern money paid by a booking customer to a service business.

B. Customer bookings with a service business

Pepperseed provides booking and payment technology. The business shown on the booking page—not Pepperseed—provides the appointment or service and is responsible for its customer-facing cancellation, no-show, rescheduling and refund policy.

Customers should review the business's own policy before booking and contact that business directly about:

• cancelling or rescheduling an appointment;
• whether a deposit is refundable;
• late cancellations and missed appointments;
• the quality, delivery or non-delivery of a service; and
• any remaining balance payable directly to the business.

Card-payment refunds

Where supported, a business owner may use Pepperseed to cancel a paid booking and initiate a full refund of the amount paid online through the business's connected Stripe account. Pepperseed does not currently promise partial refunds through the dashboard. A refund is not complete until Stripe confirms it, and bank processing times may affect when funds appear.

The service business remains responsible for deciding whether a customer is entitled to a refund and for resolving disputes about the underlying service. Pepperseed may assist with technical payment records but does not decide the merits of a service dispute.

Questions

For a particular appointment, contact the service business using the details on its booking page or confirmation email. For a Pepperseed subscription charge or a technical problem with a Stripe-facilitated refund, email info@pepperseed.co.uk. Never send card numbers, security codes or passwords by email.